@ChrisChr wrote:
Dear Sony User Support.
When a problem is reported by so many people who love the product I think that answering that the problem does not exist and giving only reset or setting instructions does not really help.
It is possible that not all users with firmware 4.1.1 experience the problem. And it is also possible that this is a consequence of factors that are difficult to determine, such as a failure during the update process, internet issues during the update, etc. Therefore, not being an error that occurs in one hundred percent of cases, it is possible that Sony technicians believe that the problem does not exist.
But if you read carefully the comments of the forum and other Internet sites, it is very clear that it is a problem that affects many users and that these users love the product and the brand.
I respectfully suggest that Sony enable an option to downgrade previous versions of firmware. It is an effective solution and that they can possibly implement quickly. Users should not be left stranded if an update has problems during installation or if it does not meet the expectations of some users. And in this way, Sony would show a strong commitment to its users that we would all appreciate.
Best.
Absolutely.
After weeks of zero progress with customer 'support', I finally made the decision to return my XM3's for a refund so that I can give my money to a manufacturer who might take issues such as this more seriously.
Problems arise, but it's how they're addressed that defines the ethos of a company. Sony have demonstrated clearly that they have little interest in providing support once they have your money.
Hope you all manage to get what you're looking for, but as for me, I'm out.
