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messaging problem to certain contacts ):

WavyDavy1
Visitor

messaging problem to certain contacts ):

If I get a text from certain contacts it comes from a different number without a reply box, I have to open the contact and reply ?

13 REPLIES 13
CameronT
Champion

Hi @WavyDavy1, welcome to the community.

This is a bit of a strange one Thinking_Face Do you know if these contacts recently had their numbers ported from another network?

WavyDavy1
Visitor

They are the same numbers they have had for years.

CameronT
Champion

@WavyDavy1,

Porting a number means you take the same number from one network to another. Basically, changing phone company but not changing your number.

WavyDavy1
Visitor

No they haven't changed networks , I Called into my EE shop today and they ran a diagnostic on the phone and it was fine, they were baffled as to why this was happening.

CameronT
Champion

I'm not too sure either :smileyconfused:. Do you experience the same issue if you put your SIM card into another phone? Does it always happen with the same contacts or can it be anyone?

WavyDavy1
Visitor

No issues when I put sim in another phone, only happened when I swapped sims to this phone

CameronT
Champion

@WavyDavy1 do the contacts in your phone have multiple numbers associated with them? Was your previous phone an iPhone?

WavyDavy1
Visitor

They only have 1 number and yes my previous phone was an iPhone 

CameronT
Champion

@WavyDavy1,

OK, I wonder if it was to do with iMessage. Do you know if the senders are using iPhones?

If so, then you may need to disable iMessage on your iPhone. iMessage may still think your number is associated with an iPhone and could be trying to send you an iMessage, realising it can't then sending it as a text.