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Ringtone problem on Z3 Dual after Android 6 update

BitBull
Visitor

Ringtone problem on Z3 Dual after Android 6 update

Hello! After updating of my Sony Xperia Z3 Dual to Android 6 the ringtone vanishes, all other sounds works. Right after updating it has occurred next day, after reset of phone normally worked 7 days. Adjustment of level of ringtone doesn't reproduce a sound, as well as the choice or playing of the ringtone too.
The similar situation at me already arose after updating from version 4.4 on version 5.0.2 (http://talk.sonymobile.com/t5/Xperia-Z3/phone-not-ringing/m-p/983070#M16039). The situation has improved only after updating to version 5.1.1. I hope this time elimination of this problem won't take a lot of time!

13 REPLIES 13
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MarlonUk1
Expert

did you try to perform software repair using Xperia Companion?

BitBull
Visitor

No!

Ahmedmossaied
Visitor

Just activating the disturb mood total silent and deactivate it again
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Uliwooly
Expert

@Ahmedmossaied

Could you elaborate?

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Uliwooly
Expert

@Ahmedmossaied

That has been an option since lollipop, could you elaborate on your question.

BitBull
Visitor

I found still such moment: when the ringtone was already gone, in menu Diagnostics when checking a ringtone the sound is reproduced, but in leveling adjustment of a ringtone or in a choice of the ringtone isn't reproduced any more!

Ahmedmossaied
Visitor

The problem come from "Do Not Disturb" so we need new update to fix it or remove it

Sounds back when I moved between total silence to alarm only or priority only try it and sound will back

Needed new update
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Qatrium
Expert

@Ahmedmossaied

Can you please elaborate what's the problem exactly?

To switch between Total Silence and either Alarms only or Priority only, you'll have to end "Do not disturb" then enter it again choosing a new silence option.