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MIC STOPS WORKING, AUDIO DROPS ON MY NEW T2 ULTRA DUAL
During a call, the microphone that picks up my speaking voice intermittently and suddenly stops working and people on the other end of the line say they can't hear me anymore? It happens on about 50% of my phone calls. It's maddening! If I put speakerphone on it works fine, and if I use ear buds it works fine, but in the normal phone mode when holding up to my ear, is where the problem occurs. The proximity sensor is working fine, and I'm not accidentally hitting the mute button with my cheek either. I'm thinking this has something to do with the fancy "Sense Voice" functionally on the phone using dual microphones and noise cancellation to supposedly try to enhance the sound quality. Yeah right. The telephone phone function one this phone is basically unusable. What is the fix for this problem! Tried Resetting my Handset Couple of times..It works fine for an hour or two, than again starts giving same problem. Given my Handset to SOny Service centre in Connaught Place twice, but they haven't heard of this problem before. That's Shocking' It's a Common problem as seen on Internet'
They Returned me twice saying we resolved it' since it was a software problem. But the Problem still exists.
Kindly help me Out ?
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Do you experience the same behaviour if you place some calls while the phone is booted into safe mode?
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008
If yes, I would suggest that you perform a software repair on your phone via PC Companion:
http://www.sonymobile.com/global-en/tools/pc-companion/
In PC Companion you press start on Support Zone > Start on Update the phone/tablet software > Repair phone/tablet (the blue clickable link in the message) > Follow these steps without having your device connected to the PC.
Follow the instruction that appears in the program and do not connect your device until this guide tells you how to connect it.
When the software repair is done, wait to install any application or restore any back up to see if you experience the same problem.