Difficulty waking up Z1 compact

[abdoujaparov]

I received my Z1 compact yesterday.

I am experiencing difficulty waking the phone up after receiving notifications/alerts and e.g. when I want to turn the display on to see what the time is.

I hit the on/off button but nothing happens. I have to repeat this several times. Sometimes the phone wakes up, most times not.

Am I doing something wrong? Is this a software or hardware issue? PEBCAK? If so, please enlighten me 🙂

[Stuart]

I would try a full factory reset of the phones software.

[Uliwooly]

Reinstall the latest update with 

Update Service (SUS)

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[Rickard]

That sounds strange. Have you noticed if it's notifications from a certain app that's causing this?

Could you send send me a PM with the following information and i'll forward this for further investigation:

Name: 

Phone nr:
E-mail:
Country:
Operator:
IMEI nr:
Build number:
Examples of notifications this has happened with: 

[Nejmann]

My new Z1 Compact does exactly the same. When I want to unlock the screen, take or end a call the screen stays black. completely unresponsive.
Had a "normal" Z1 before and never encountered this problem which is strange since the hardware and software should be identical.
Think I will return the phone on Monday since I wont risk this is a hardware fault, eg. unrepairable. It is already driving me nuts after two days.

[Stuart]

Had mine 24 hours now and not had a single issue with the screen not coming on, I only have Banking, ebay, paypal apps on the phone other than what came already installed,

Just remembered I removed McAfee and put 360 security on.

[Nejmann]

My phone didn't come with McAfee preinstalled.

[drannie73]

I had the same problem and then the phone powered off last night at 70% battery and would not turn on. pressed the reset button and it now seems to be behaving. I am going to monitor it and if it happens again before the end of the month it will be going to CWH for an exchange.

[olem]

I have the same problem. If I wait long enough, up to seven seconds, it comes on, mostly I push the on off button several times before it reacts. This happens every time I turn the screen on. Have installed all updates, disabled all power saving and turned off automatic screen brightness, with no effect. Very annoying!

[jxt]

My phones on off button now takes many presses before the screen shows? Sony is this a hardware failure or software failure?! Is there a fix for this? My phone is barely a week old! Why are there issues like this?