WF-1000XM3 new update failing

[djj081961]

Downloaded new update,  it refuses to upload past 51% and now headphones useless.

can this be solved? or shall i return headphones under waranty?

[Joe_Dohn]

Try resetting them to factory settings then try again or try using a different phone to update it.

[djj081961]

sorted by deleting them from both phone and sony mp3  nw a105. reistall on samsung mobile only and do update.   no info about it finishing i should add.  delete off phone again then reinstall on mp3 and voila  working.   appears to be a clash between the 3 items.

Why though it should need almost 8 hours to do an update is beyond me!

[Joe_Dohn · Accepted solution]

That is peculiar, but thank you for sharing the update!

It'd be really helpful if you mark your last post as the solution so others can try your findings easily ^^

- JD