Sony WH-1000XM3 - v4.1.1 firmware failure?

[GapsOfTheGod]

Having updated my 1000xm3's over the wekeend, there seems to be an introduction of hiss and a background noise of what sounds like distant traffic (even though I can hear nothing at all without the headphones on) when using Active Noise Cancellation, which was previously stellar. The potency of the noise cancelling is noticeably weaker since updating (I'd estimate around 40% less). Familiar auditory environments which were previously rendered almost entirely silent are now notedly audible. I've checked that the noise cancelling slider is left-most, and indeed it is.

I'm also disappointed to find I can't ask Alexa to play music from Spotify, and I press the button and just say "Play Metallica", it responds with "Shuffling music by Metallica on Amazon Music", yet nothing plays at all.

This update is very much a downgrade as it stands.

[ricklen]

You're lucky if you can get one with an older software version I think. Send mine back also, but I think I'll get one with v4.1.1 back again.

[agnu10]

Guys please sign on this petition we need to push sony to release fix for our headphones. http://chng.it/tChKwhzdzT

[agnu10]

Guys please sign on this petition we need to push sony to release fix for our headphones. http://chng.it/tChKwhzdzT

[ricklen]

Signed, maybe you can share it on reddit too?

[Prasad1337]

Signed as well.. Posting to Reddit is a good idea!

I've already exchanged my 4.1.1 headset in favor of new ones with the default 2.0 firmware, but of course, having experienced this, I fully support the cause!

[alissamln]

New XM3 comes now with 2.0.0 or 4.1.1? Who bought recently and can confirm? Thanks

[janush_]

Hello guys,

I have just get the info from the shop (interdiscount in Schwitzerland)
that they will give me the new headset (warranty). As soon as I get it I
will share with you which software is installed and the documents which may
help you.

[FrancisRoss]

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@janush_ wrote:
Hello guys,

I have just get the info from the shop (interdiscount in Schwitzerland)
that they will give me the new headset (warranty). As soon as I get it I
will share with you which software is installed and the documents which may
help you.

---

I think this will depend upon the retailer's inventory.  My new replacement set was delivered with v.2.0. a few weeks ago.

[ricklen]

Production date??

[FrancisRoss]

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@ricklen wrote:

Production date??

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Could not tell, as I received the headset unboxed. But the serial number is 5770890 and can be found here: