DVD Disc Drive problems

[chaylesltd]

Can anyone help, I have an older VGC Ra104 with two DVD/CD Drives - (1) HL-DT-ST DVD Rom GDR8162B (2) Sony DVD RW DW - D18A - recently both disc drives disapperaed from the system. I have tried uninstalling them through device Manager then restarting the computer, Windows sees the two drives and starts to load them as plug and plays but once completed I then get the following message "Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)" and still the two devices do not appear on the My Computer Screen.

I havel also run a system restore point from a time when I knew the drives were both working, again this has not helped.

I have also reinstalled the Drivers from the Original Driver Download Package that I obtained from the Sony Support Page.

I am not computer minded and therefore any help that anyone can give me would be gratefuly received. For your information I am still running Windows XP - Service Pack 3. The only hardware alteration to the computer that I have made is increasing the RAM memory which was done two years ago. No significant alterations were made to the computer in the last few months or since the drives disappeared from the system.

Thanks, Lancer

[rich912]

Hi lancer,

If Device Manager is reporting an error code of 41 for the drive then it is probably a registry problem. I recommend that you backup your registry before proceeding, have a look here if you are unfamiliar with this.

Then:

1.Click Start > Run and type: REGEDIT , and hit enter. Or type Regedit in the search field and then double click on Regedit (under Programs)

2. Navigate to - HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} and locate UpperFilters, (if available) right click on this and select Delete and then OK.

3. Under the same Registry Key locate LowerFilters, (if available) right click on this and select Delete and then OK.

4. Quit Registry Editor and re-boot the computer, new registry values will be created.

After you remove the Upperfilters value and the Lowerfilters value, you may possibly need to re-install your burning software – but not necessarily.

[Thalamus.]

Hi Lancer,

Have you installed or un-installed and programs, particularly cd/dvd burning programs..?

The following fix for XP provided by Microsoft may help with the code 41 error, see below..

It would be wise to back up your registry first, here is a GUIDE

Manual steps to delete the UpperFilters and LowerFilters registry values that can cause CD access problems
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To manually delete the UpperFilters and LowerFilters registry values, follow these steps:
1.Start Registry Editor (Regedt32.exe).
2.Locate the UpperFilters value under the following key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
3.On the Edit menu, click Delete, and then click OK.
4.Locate the LowerFilters value under the same key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
5.On the Edit menu, click Delete, and then click OK.
6.Quit Registry Editor.
NOTE: After you remove the Upperfilters value and the Lowerfilters value, if you notice lost functionality in a particular program, such as CD recording software, you may need to reinstall that software. If the problem recurs, consult with the software vendor for assistance.

7.Restart your computer.

[chaylesltd]

Thanks, you guys are absolute stars. The changes you suggested to the Registry sorted the problems. I did have to reinstall the CD/DVD writing software but that was no trouble.

Thanks again for all your kind help.

Regards

Lancer

:smileyblush: :smileyblush:

[rich912]

Pleased to have been of help lancer

[Thalamus.]

You're welcome..

Pleased to have been of help lancer  

You beat me to it Rich, I didn't notice your post when I started posting.. :smileyblush:

[rich912]

No problem Thalamus, stereo is always better

[Thalamus.]

stereo is always better

Not if it's a recording of me singing..

[rich912]

Not if it's a recording of me singing..

So I've heard

[Blencogo]

So I've heard

Luckily I haven't!!

:smileyblush: