Xperia L WiFi Problem. Pls help!!!

[Umashankar]

Dear sir,

Please help me fixing this issue as my new Xperia L mobile phone automatically turns on both WiFi and Data connection when phone goes to sleep mode when lock screen, I restarted, turned off WiFi settings, but no use. Even I changed WiFi turn on to never option but it still shows both WiFi and Data on in the notifications panel. Please help me asap. It drains my battery life. I cannot go to get help from any customer care center as I am a disabled person. Thanks in advance.

[Cot88 · Accepted solution]

First of all tell me if issue is the same booting your xperia in safe mode

• Turn off the device.
• Press and hold down the power key  until the phone vibrates.
• Wait until the Xperia™ logotype disappears.
• Press and hold the volume down key. The device then restarts in safe mode.
• To exit safe mode, restart the device.
  

[Umashankar]

Hi.. restarting the phone means just turn off and on the device is it?

I tried and put the mobile into SAFE MODE and it shows the Safe Mode logo. to remove the logo Safe Logo do I need to restart the system? How timely your help was, great help really. And the issue is not occurs now on Safe Mode.

[Umashankar]

I'm sorry it again shows the issue! 

Spoiler

Spoiler

Spoiler

Spoiler

Spoiler

[Cot88]

I don't understand.

Do you try safe mode and no issue or same issue? (you posted "it again shows the issue")

Anyway rebooting phone it will restart in normal mode

[Umashankar]

Yes the issue was not occured when i put the mobile safe in SAFE MODE. Then as per your instruction in turn off and on again. But the issue show again. Am I confusing? Pls explain little more clear.

[Cot88]

During safe mode your xperia loads only stock services and apps (like windows F8 safe mode)

If phone works correctly in safe mode it isn't a hardware issue.

So if your phone works fine in safe mode probably issue is caused by

- a conflict with a third party app that you installed after purchase

- firmware corrupted

So first of all you can remove all recent third party apps and if issue persists make a factory reset

Remember that with reset you will loose all your datas

[Umashankar]

It worked!!!!! amazing!! thank you so much!!:smileyhappy:

[Cot88]

How did you solve the issue? Removing apps or with a factory reset?

[Umashankar]

I solved the issue by entering into  settings > apps > running apps > and I force stopped all third party apps that's running and WIFI and DATA turning ON in sleep mode was solved!!! Thanks for your KIND SUPPORT!