Screen burns OLED

[tonyboy60]

Hello, I brought a KD55AF8 tv, it has what looks like screen burn. Contacted Sony as I had a 5 year Guarantee, after keeping me waiting 5 weeks they tell me there’s nothing they can do! I spent over £2400 on this tv and ,done nothing but watch TV on it and it’s ruined. Can anybody help me with any advice please? I certainly would never buy Sony again the after sale service is disgusting!

[Piscie]

Hey @brandy28, some screen burns are covered under the warranty if your TV is still covered. You can share a picture of it here. Also what is the TV's software version?

[brandy28]

Hi there yes I’ve submitted photos to Sony on Friday and I’m waiting to hear back.  But it’s under warranty till oct 24 and I went into the service menu and it’s only done 12000 hours so not really over used for nearly 4 years old.  It cost me just under 3.5 k so I’m gutted this has happened.  Great tv but it shouldn’t have this problem 

[brandy28]

 

Software version is the latest PKG6.5076.0635EUA

[Piscie]

@brandy28 have you tried panel calibration & panel refresh to fix this?

[brandy28]

Yes it’s had a panel refresh a soft reset and a factory reset.  Then had a calibration and no difference .  The other picture on the other Sony tv is similar to mine when I’m viewing sky it’s like a grid effect on blue background but worse with cyan or red background.  If they don’t replace it I would never buy another Sony .  It’s only had 2 oldies watching it no gaming or anything excessive but it’s been like this now for last 3 or 4 month.

[rooobb]

From the image it seems like the "oldies" watch only a news channel (you can figure out the anchorman silhouette and the news banner below) that is easiest scenario for burning an OLED. Imho

[RichardS1952]

Hello,

If you look for my threads (a few year’s old now) you will see the same thing happened to mine. Sony weren’t interested despite having a 5 year warranty. Said it was self inflicted !

Your first port of call should be the retailer as your contract is with them. Mine was Curry’s / PC World who took it away and decided it wasn’t repairable so gave me a new one.

Good luck !

Sent from my iPhone