Screen burns OLED

[tonyboy60]

Hello, I brought a KD55AF8 tv, it has what looks like screen burn. Contacted Sony as I had a 5 year Guarantee, after keeping me waiting 5 weeks they tell me there’s nothing they can do! I spent over £2400 on this tv and ,done nothing but watch TV on it and it’s ruined. Can anybody help me with any advice please? I certainly would never buy Sony again the after sale service is disgusting!

[Piscie]

Hey @brandy28, some screen burns are covered under the warranty if your TV is still covered. You can share a picture of it here. Also what is the TV's software version?

[brandy28]

Hi there yes I’ve submitted photos to Sony on Friday and I’m waiting to hear back.  But it’s under warranty till oct 24 and I went into the service menu and it’s only done 12000 hours so not really over used for nearly 4 years old.  It cost me just under 3.5 k so I’m gutted this has happened.  Great tv but it shouldn’t have this problem 

[brandy28]

 

Software version is the latest PKG6.5076.0635EUA

[Piscie]

@brandy28 have you tried panel calibration & panel refresh to fix this?

[brandy28]

Yes it’s had a panel refresh a soft reset and a factory reset.  Then had a calibration and no difference .  The other picture on the other Sony tv is similar to mine when I’m viewing sky it’s like a grid effect on blue background but worse with cyan or red background.  If they don’t replace it I would never buy another Sony .  It’s only had 2 oldies watching it no gaming or anything excessive but it’s been like this now for last 3 or 4 month.

[rooobb]

From the image it seems like the "oldies" watch only a news channel (you can figure out the anchorman silhouette and the news banner below) that is easiest scenario for burning an OLED. Imho

[RichardS1952]

Hello,

If you look for my threads (a few year’s old now) you will see the same thing happened to mine. Sony weren’t interested despite having a 5 year warranty. Said it was self inflicted !

Your first port of call should be the retailer as your contract is with them. Mine was Curry’s / PC World who took it away and decided it wasn’t repairable so gave me a new one.

Good luck !

Sent from my iPhone

[Pms2000]

This has just happened to me!   Purchased at Christmas, and have had on all the burn in prevention options, very little usage , then one evening, screen became heavily saturated in a certain areas. Now has left a similar style of shadow/ or highlight. 

sony just do not want to know. Explained several times the fault happened whilst watching, so no burn in.   

They seem to have a cop out guarantee, and not their problem 

just awful 

[rooobb]

I'm sorry for you, but your case seems different so maybe it can be helpful to attach some photos of your screen.

BTW burn in occurs "whilst watching", but in 9 months with little usage (unless always with static image or logo) is very unlikely that you permanently burn your display unless it was already faulty. And since you wrote that at first it was "oversaturated" it seems again a panel fault rather than a burn in. I would insist for an engineer to come and have a look since they should be able to track the fault....

[Pms2000]

Hi there and thanks for the response.



These are my best attempts…

What do you think

Best
Paul


Sent from my iPad