ITV hub error

[Autosleepers]

My Sony tv will play bbc iplayer, e4 and others apps on my tv, but I keep getting an error message for itv hub after a few minutes of playing, I have checked my tv has the latest software update I think.

itv hub emailed and told me to contact Sony as they say there is a update and say Sony maybe able to push it through to my tv or send a usb device with the update on.

can anyone help

[Joe_Dohn]

What TV model do you have and what is the software version you have on it?

[Autosleepers]

Model KDL-40wE663

version v8.464-1000-1.700-0002

[Joe_Dohn]

I believe they're referring to the latest version (v8.605). You can try to install it manually using a USB flash drive.

[Autosleepers]

Sorry not sure how to do it, can Sony send a new version to my Tv or send it to me to download?

[HannahEd01]

Hey Autosleepers, the link the Joe Dohn mentioned has the instructions for how to do the update, you mainly need a computer and a USB, install the update, extract it, and then transfer it to the USB. Then attach it to the TV and it should update.

[Autosleepers]

Hi HannahEd01

I don’t have use of a Computor, only mu iPhone and iPad, so can’t download the update.

could Sony send it through to my tv or send me a usb with the update on?

[HannahEd01]

Hey Autosleepers, I would say contact them directly to check.