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ITV hub error

My Sony tv will play bbc iplayer, e4 and others apps on my tv, but I keep getting an error message for itv hub after a few minutes of playing, I have checked my tv has the latest software update I think.

itv hub emailed and told me to contact Sony as they say there is a update and say Sony maybe able to push it through to my tv or send a usb device with the update on.

can anyone help

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