can't text while on a phone call

[mupsycho]

Ok, this phone is awesome, but the first one i bought had this issue, when on a phone call i wasn't able to use the phone at all, i would go into settings and the touches wouldnt register, i would go into my messaging app and i couldn't even select the thread to send the message.   i returned the first one and got another, worked perfectly, UNTIL THIS NEW UPDATE.  now it has started again.   this is COMPLETE BS.  i can only talk while on the phone, and cant browse the web or use any other app at the same time.

[Jake-SonyXperia]

This does seem very strange, I suggest that you backup the content first using PC Companion.

Simply start PC Companion and navigate to Backup& restore, from here perform a backup of the handset, once this has been done, I suggest performing a Factory Data Reset.

1. Menu 

2. Settings

3. Backup & reset

4. Factory Data Reset

5. Untick remove internal storage

6. Perform reset.

Once this has been done, simply try make a call and test to see if the issue is still there, if not perform a restore using PC Companion.

If the issue comes back when performing a restore, then we can clarify that this is based on software corruption with the data within the backup.

Let me know how you get on.

[mupsycho · Accepted solution]

ive done everything hsort of software repair, currently trying that.

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doing software repair worked.  if you update phone make sure its through your computer and not OTA.

[kunalgawande]

I have the exact same problem so i went through all the steps mentioned here.

After the first time i reset the phone i got my backup from pc companion and then after a few hours the problem came back.

I thought there was an issue with my backup data so i did a full reset again destroyed all my data in the process (didn't want any corrupt data) and started again by manually adding accounts - gmail, facebook, sony entertainment network and whatsapp. i didnt even add all my apps this time so i could see how to isolate the incident.

The phone worked fine for a few hours before the issue came up again. this time it happened without any old data.

Now I need to find a way to make my phone fine so is there any way where i can complete format my phone remove the current 4.3 android and start fresh as i cannot be stuck with a phone where i cant use any features when i am on a call.

P.s. an additional problem that i faced was that i could not reject incoming calls i could only answer them so everytime i got a call i didnt want to answer i had to wait till they dropped off on their own.

my warranty expired last month so i cant even go back to sony. even though i have been facing this issue for about 2-3 months now.

Please help me out.

Thanks and Regards,

Kunal Gawande

[Azzz01]

Hi,

I've read a sulotion in another post here, deleting the smartkey did fix the problem for me... try it out and check how that works for you all, that did save me the hustle of reseting my xperia...

http://talk.sonymobile.com/t5/Xperia-Z2/Xperia-Z2-soft-keys-keyboard-nothing-works-while-on-call/m-p...

[kunalgawande]

thanks a lot AZZZ01. i uninstalled smartkey and my phone is working perfectly now.

that really saved me a lot of heartache coz i thought my phone was faulty.

[Sakyant]

Even worse than that, the phone app itself assumes you can remember the number of a person, and does not allow you to type the name of a person instead of their number!

Despite the fact that sony only offers a number pad and no access to keyboard for entering a contacts name (like you have in iPhone, which immediately finds the contact and puts the number in for you), Sony puts the following message on the phone keypad; "ENTER NAME OR NUMBER"

How on earth should i enter a Name??? There is no way to type any name with!!

I tried holding a number key down to see if any alphabetic letters would appear , and not possible

So why the message saying "enter name or number"????

You cannot enter a a name. You have to use the contacts app to find the person and then call them, which for me is totally crazy. The phone should have a contact search in it and should allow you to search contacts with a keyboard like the iphone does, which has the contacts tab within the phone.. not just "recent" ones.. the whole list. 

Sony is light years behind Apple with this. No contacts tab within the phone app (and search module), means you have to launch a separate app to call with. Having to launch contacts instead of the phone app to initiate a call, is RIDICULOUS

Apart from this, to be honest, the Xperia Z is slow as heck with any operations, the double tap to wake takes about 6 attempts before it reacts (if at all). 

Testing its brain power against my iPhone using lets say Photoshop PSExpress, shows instant reaction in my iPhone but the Xperia takes three taps on any tool tab, and a 4 second delay before it reacts. This is the same with any app, and most apps crash half the time too. I was never an Android fan i admit, but my experiences with 'Xperia' (bad Xperience), has confirmed that however much RAM this phone may have, it is just a tortoise, and iPhone is the rabbit

[Satish565]

U need not try any on the phone, jst uninstall smart key app and everything will be fine