Camera not ready.

[Leiti446]

Sony Xperia Z5 compact

Android 5.1.1

In some apps (e.g. mobile-pocket, george go, esprit,...) the camara is not working.

Steps:

1) Open app

2) Try to scan a barcode

Result: Black screen - after few seconds a window pop up "Camera not ready."

Already tried:

- Restart

- Reset camera app

- Uninstall camera updates

Working apps:

- Camera app

- Amazon Barcodescanner

- NeoReader

-

[Uliwooly]

@Leiti44634

Since those are third party apps, you have to contact the app developers regarding this issues. 

[Leiti446]

@uliwooly

it's not an app problem. All the apps work as expected on other devices with Android 5.1.1 (Tested with Xperia Z2 Tablet, Samsung S6 Edge, LG G4) and on a Sony Xperia Z2 (Android 4.4.4), so it seems to be a bug on Sony side with Xperia Z5 compact.

[Uliwooly]

@Leiti44634

Just because an app work with a phone the same its not true with another phone, but if you don't believe me that's fine, you can contact Sony directly >>> Local support

[Gimelmelvis]

My camara is not opening