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Xperia xz Screen darkness problem and Image of incoming call on backplane

Paki01
Visitor

Xperia xz Screen darkness problem and Image of incoming call on backplane

When I make a call, the screen goes blank. Nothing works. When I end some calls, the call screen image remains on the backplane and does not go on until the phone is turned on or off. Too much freezing. And I can not reach the sony mobile turkey customer support number somehow. Emergency aid

1 REPLY 1
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Uliwooly
Expert

@Paki01

does the phone has a protective case, film and/or glass that might be obstructing the proximity sensor?