Share your experience!
Hi guy's, I'm posting from iran, so, i can't speak English well...
I have problem that I don't know it's hardware or software
My xz (f8332) it's burning up!!!
The battery was charging very slowly and it's running out very fast
And having lag, camera not working because it hot!
So you think this problems because of the software or hardware?!
Don't laugh but I use it in front of fan 😂
And another question is, can I rollback to Android 6?! How?!
Hi @Mahdi1996, welcome to the community.
Usually when you are experiencing heat, lag and slow charging it is because of software issues.
We can confirm this by testing your phone in safe mode and seeing if the same thing happens. If it does not, then there will be a third party app or a few apps that are causing the problem. There's no easy way to identify what app it is so I recommend you remove apps one by one until you find the culprit.
If it does the same thing in safe mode then the next step will be a software repair using Xperia Companion.
I am afraid we are unable to assist you with downgrading the firmware.
Hi
So thank you for answering my questions
I test the phone in the safe mode, I deleted all my app, actually I reset my phone
But it's doesn't work! It's have same problems...
And I'm trying to software repair but it's end in
the beginning of the process every time.
((I think I should have give my phone to someone whit knowledge and experience, that's not founding easily here.))
But I'm very thankful for your help
Come iran it's nice place, bye.
Assuming you have disabled and or uninstalled Facebook... Have you ever dropped your device? Even if there is no sign of damage, has the device ever suffered a slight fall?
I have several XZ phones (long story why) and all of them perform absolutely perfectly... Models from Japan, South Korea, the United States and the UK, all under heavy use with perfect temperature control and very long lasting batteries.
One of my several USA devices was dropped... while there is no sign of performance slow down or even cosmetic blemishes,... Still looks new... it does heat up much more than the other devices when used outside in summer temperatures, and I assume it's because of some sort of internal damage, however so slight.
The other thought I had is perhaps do you notice this heat and battery drain while using the camera? Xperia cameras have a tendency to overheat and shut down to cool off when used for long periods of time, especially in warmer climates.
The last thought I had for you... Does your sim card have a hard time maintaining a steady and strong signal? A weak signal from a service provider in any Xperia will create heat in many cases.
Actually my phone dropped...
And i think after that event, it's getting hot
But it's very hot now
I can't use the phone, it's work very slowly like a pc have virus...
I'm going to camera, ten seconds after that, notification phone is hot and......
Actually my phone is useless now
But I haven't any problem on signal(just ✖ on both Sim card as the firs time I use the phone)
Just, hot, and slow
So shud I get my phone a Hardware repair because of that hiting on the floor?!
Unfortunately that seems to be the case of XZ in general when in use in hot weather. Nothing we can do about it. It's bad heat management.
My temperature increased a lot after 7.1.1.
On marshmallow, the performance appeared to be capped but the phone ran cool.
One option may be to downgrade your firmware, if you're on nougat now?
I can't downgrade this phone
I downloaded 6.1 version but in during flashing, it's have an error that say you need permission in phone setting, and I couldn't find it
I don't now what to do and how downgrade this