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Phone crashing

joeleg
Visitor

Phone crashing

Hi,

I bought by XZP at the beginning of the month and normally it runs fine.

Although, sometimes it can completely freeze up. This can be when it is unlocking, loading an app, exiting an app, or whenever. I think it is most common when I am waking it from sleep, the screen turns on but that's about it. Nothing works, on the screen when i touch it or holding down hardware buttons. If I am using the phone, sometimes the taskbar disappears completely. I find that the phone is either very slow or completely unresponsive while this is happening.

I can't belive that this is happening on a phone with such a powerful processor and such a price point. 

Has anyone found similar problems/solutions with their phones?

Thanks

2 REPLIES 2
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najodleglejszy
Expert

can you try and see if the same happens in safe mode? /t5/FAQ/How-to-boot-your-phone-into-safe-mode/td-p/348008
JuliusKoroll
Visitor

It happens a lot for me too. Different situations.