Low incall volume

[100rabh]

I'm on the latest nougat update.. The other person is barely able to hear me. I thought this issue is with z5 series only but i guess xz is also affected by it. 

[CameronT]

Hi @100sailo, I am sorry to hear about this.

Can you please test your phone in safe mode and see if the same thing happens

[100rabh]

Yes it is.. The volume is low

[CameronT]

@100sailo

Can you please go to Settings > About Phone > Diagnostics > Test and test the microphone?

This way we can see if it is the microphone or something else causing the issue.

[100rabh]

Yes i did that.. It works .. but my voice was i say decent not very low not very loud

[CameronT]

@100sailo,

Hmm, OK. Are you able to try another SIM card in your phone? Sometimes damages to SIM cards can affect the call quality.

[100rabh]

I can't really test that... But it's a new SIM .. Not damaged i can say that.. Visually also it's good no damage

[CameronT]

@100sailo,

Because the microphone appears to be fine, and it is only happening on calls, I recommend you double check with your network first for any network failures in your location.

Other than that, contact your Local support team to have your device assessed.

[100rabh]

ok i got the chance to try different sims and the resuults are same ... the other person complaints that my voice is very low ...and this has been reported by 3-4 ppl already ... please help