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I can't access to my phone

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naveen044
New

I can't access to my phone

My device fell on my baby's hand and now the touch is not working. But it can be connected to a mouse and work. But the pin code of my device is incorrect. Here are some of my valuable files, I need to get them. PLEASE HELP ME ….

2 REPLIES 2
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Strampke
Expert

If you don't remember your pin code then the only option is a factory reset.

 

Advice for everyone.

Check that Google backup is active.

Be old fashioned and write essential information on paper.

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EMS_MO72
Community Team

Unfortunately, if you can't remember the screenlock, the only way to access the device again is doing a factory data reset.

 

And make sure to fix the screen also so it won't impact the rest of the phone.