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Charging my phone doesn't seem to work properly

SOLVED
Kryptonian1
Visitor

Charging my phone doesn't seem to work properly

The Xperia XZ Premium comes with a quick charger 3.0 and a typ c usb cable, so all that means that the phone should get charged fast, correct? 

Well, it takes me to charge it from 50% to 100% two hours, which can't be right at all. The charging process gets EXTREMELY slow once it reaches 80%, but that could be just a throttling implemented by Sony, dunno.

Regardless, I have tested the original charger and another one from Amazon; same result. I've charged with the phone being off and on by the way. So, the phone itself has a defect? Battery performance is very good and it doesn't get hot at all, though.

13 REPLIES 13
Kryptonian1
Visitor

Nice to see a fellow German guy! Anyway, yes, it is indeed a quick charger, for I just called the customer support and they confirmed it. According to that gentleman, it'll take maybe a week or something until that charger starts charging faster; in the beginning, it's all about getting used to and stuff. 

That it gets very slow starting from 80℅ is also normal; that's a precaution thing, so the battery won't get damaged etc. It does charge fast when the battery percentage is very low, yeah.

To the other guy: there is no notification when using a quick charger; it's a Sony thing.

Kunicross
Visitor

I got a German model too also included a quick charger - interestingly almost every German review I saw so far complained that there was no quick charger.

profile.country.GB.title
Uliwooly
Expert

@Kunicross

Items in a box vary per region and even in the same country with different carrier networks. 

Thelastofus
Visitor

Use this App to find out whether your device charging fast or not ...

Ampere :

https://play.google.com/store/apps/details?id=com.gombosdev.ampere