Xperia z5 premium headset not recognizing

[Anushkamadurang]

My xperia z5 premium headset is not recognizing when attached, headset is working in other phones and i checked with different headsets too. Cleared smart connect data,cache, restart,update everything. It doesn't fix. Soundabout app works, but sometimes it needs restarting which is annoying. I don't have warranty and my country doesn't have Sony support either! What can i do to fix this issue?

[Uliwooly]

@Anushkamaduranga

You could test it in >>> safe mode

or repair the phone with XC

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[MarlonUk1]

did you try it on safe mode?

Xperia Devices seem to be picky about headset, can you check the specification of the headset?

http://forum.xda-developers.com/xperia-z2/accessories/xperia-z2-ctia-jack-headphone-t2848001

/t5/Xperia-Z3-Compact/Xperia-Z3-Compact-Headphone-compatibility/td-p/900202

http://talk.sonymobile.com/t5/Xperia-pro-Xperia-neo-V-Xperia/List-of-earphones-following-the-CTIA-st...

http://www.xperiablog.net/2012/02/27/2012-xperia-range-uses-different-3-5mm-headset-standard/

[Didrik]

Hi @Anushkamaduranga,

If you have already tried the previous tips suggested in this thread it is most likely related to hardware I'm afraid. In that case I suggest that you either contact your retailer or Local support in order to find out how to send your phone to an authorized service center.