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Hi.
I've got a problem with camera in my T3. I'm using apps like Camera, Messenger and Snapchat. Very often my camera doesn't work and what I mean is a black screen. I just open app and have a black screen. Sometimes it happens when I change from front camera to back one. Phone reset doestnot help, maybe sometimes but after one time it happens again. I cleared my phone and have the newest software.
Greetings
You should contact the app developer regarding this problem, what if you close all the apps > re-open the app? does it only happen with snapchat or with the regular camera ?
HI @lyppi,
Welcome to the community.
You mentioned this is happening with the standard camera too. Can you please try resetting the camera app by going to Settings > Apps > All > Camera > Clear Data > Force Stop.
If that does not help, can you please test your phone in safe mode and see if the issue persists?
You might want to repair the phone with XC
Alternatives on How to backup Xperias
@uliwooly I repaired my software using a programme you'd mentioned and, addtionally, cleared data on SD card. When I open camera app, it says that Camera is unavailable... I did not even install any apps but I suppose camera won't work there either. What could have happened to my phone?
That's rather odd, it might be a hardware issue, contact your Local support to get it inspected.