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System update broke my phone

Necrista
Visitor

System update broke my phone

I recently did the system update for my Sony Xperia J using Pc companion. Since then my phone no longer works, it resets itself every few minutes if i try and do something as outragous as use an app or make a phone call. The phone was working fine until i installed the new software, now it has been reduced to an expensive, unattractive paperweight. I have done the update again following the repair my software option and now it resets itself every few seconds, I have also tried a factory reset on my phone which did not remove the update, though on the plus side i did lose all my contacts, photos and messages. Any suggestions on how to either fix or remove the update or should I just obliterate it with a seldgehammer and buy a more reliable brand?

1 REPLY 1
Alexander1
Champion

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Sorry to hear about your phone. Have you tried to remove the battery for a while? Also try to remove the SIM and SD card and start the phone without the card inserted. 

If the behavior still persists, I suggest that you have your phone examined by a service center. Please contact your local Xperia support team for more information:

http://www.sonymobile.com/global-en/support/contact-us/