sp power button

[mm198]

Can anyone help? I have the sp and the power button is only putting screen to sleep. I'm getting no options menu when I press it. I can't turn phone off or screen shot.

[Thommo]

Hold the power button longer for the options

[mm198]

I've done that it just makes screen go off still

[Thommo]

Try a reboot - Hold volume up and power for around 10 seconds

Edit: Then when powered off start your phone again and test

[mm198]

That didn't work either

[Thommo]

The only thing I can think of is to perform a system repair

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)

Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

[mm198]

Sorted it now but thanks

[zagna2]

Also I have the same problem. 2 times in a month. I pressed the reset button in the back of the phone to do a hard restart and it worked.

[zagna2]

Update, today I have the same problem I suddenly cannot shut off my phone because the menu is not appearing when i pressing the lock button.

[Tejinder]

Budle of applications sometime makes the phone volunerable...so the last option left always is RESET...always try it but in the END.