Sony iON hangs

[jsp2999]

I have purchased a new Sony Xperia ion LTE from AT&T around 3 weeks back.

It gives me a strange problem. Sometime when I try to make a call, it hangs. It continues to display "connecting" but call never gets connected even after waiting for 5 minutes. I even can not do "End Call". Nothing happens if I click on it.

I able to access other features of the phone like other apps, browser etc.

I have to restart the phone and there after it starts working fine. It happens once in a day.

It doesn't seem network issue because after restarts I can make the call to same number from the same place.

Appreciate any help !!

Thanks

Message was edited by: jsp2999 I've repaired software using PC Companion. I have crossed my fingers that problem would have been resolved. Thanks for quick response from Sony team.

[Samuel1]

I would recommend that you try to repair the software in your phone using PC Companion, since this clearly seems to be a software issue and not a network issue as you said.

You find PC Companion here: http://www.sonymobile.com/update

If you are using a Mac, you can use Bridge for Mac instead (found on the same link).

[jsp2999]

I've repaired software using PC Companion. I have crossed my fingers that problem would have been resolved.

Thanks for quick response from Sony team.

[jsp2999]

It hanged yesterday and again today !!

any other suggestion ??

[gurnblansten]

If it hung again after the SW repair likley have to check with AT&T support.

Mine bought through Rogers in Canada (Regret I cannot exchange under buyer remorse for a true phone - Samsung SIII or HTC OneX) and on my second Ion one to-date. 1st one battery died in under 6 hours - mostly in standby (Know it is bad, terrible actually but should not be that bad). Tons of SW issues - The music player always "stops" playing and have to restart track. New app I am using for playback actually hiccups (Meaning processor/timing issues). Facebook app can't draw pages in timely manner (Wi-Fi or data) and is always "black page" under Facebook menu. No PlayStation Store in Canada/US so what features does this phone actually offer? My two year old HTC is better - Gorilla Glass, processor almost same, may never get Jellbean but already running ICS and more reliable in all areas except no LTE. "Won't Get Fooled Again" is my Sony moniker - so annoyed!

[jsp2999]

Called AT&T and they sent a new device of Sony iON on last Thursday. It has been not even 100 hours and I am facing the same problem in new device !!!

Is it a known bug ?? !!

Very disappoint with Sony for this phone !!!

[Uliwooly]

did you get a new micro SIM card or did you cut the old SIM card?

Don't forget to mark the Correct Answers & Helpful Answers

unrelated topic, if you have some time please check this thread

http://talk.sonymobile.com/thread/44888

[gurnblansten]

Sorry about your experiences with the Ion. Check www.CNET.com and their TOP FIVE phones NOT to buy. Ion placed 5th. I am having so many issues, battery life beyond pathetic, processor bogs down multitasking. Fought tooth and nail with carrier and even though out money on Ion looking forward to Samsung S3 - ICS and Jellybean due about the time of Ion's fabled ICS upgrade. Sad to say Sony's track record with phones has not changed - pathetic.

[jsp2999]

I received a new SIM card with my first Sony iON and the same SIM card I used with replacement Sony iON

Any clue ?

[Uliwooly]

I would just go to an at&t store and tell them that you need a new micro SIM card as the one you have it's not working, it should be free.

Don't forget to mark the Correct Answers & Helpful Answers

unrelated topic, if you have some time please check this thread

http://talk.sonymobile.com/thread/44888