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Phone freeze

tdj
Visitor

Phone freeze

Phone keeps freezing.  Went into shop purchased from and was advised to update, which i have done, still freezing

1 REPLY 1
Alexander1
Champion

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

First of all I suggest that you boot your phone into safe mode to see if the problem may be related to any 3rd party app that you have installed in your phone:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

If the behavior persists in safe mode i would suggest that you try to repair the phone software using PC Companion. 

http://www.sonymobile.com/update

In PC Companion, press start on Support Zone > Start on Update the phone/tablet software > Press the blue link that says "Repair phone/tablet".

Before repairing the software in your device you may want to backup your information first. Check out this topic for more information on how to:
http://talk.sonymobile.com/t5/FAQ/Backup-amp-Transfer/m-p/407253#U407253