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PCC Server not accessible

chunxi
Visitor

PCC Server not accessible

connect Z4 tablet to PC but PCC is unable to connect to the server.

01.jpg

Z3+ also unable to access

03.jpg

But my Z3 tablet is ok

02.jpg

Is it my PC problem or 251 kill server connection (both z4 and z3+ running 251) ?

21 REPLIES 21
Alexcyw
Visitor

Same issue here, cannot update to latest version. Tested PC Companion software on PC and Bridge for MAC with same result.

profile.country.GB.title
Uliwooly
Expert

@Alexcyw

Which result?

JaS0nShang
Visitor

I have a LTE version Z4 tablet (SGP 771) and pc companion can't connect to server since I bought it. I have L36H, Z2,Z3, Z5 premium,tablet Z and tablet Z3 compact and they are all accessible when connect to pc companion. I have tried windows 7, 8, 8.1, 10 and even mac, and it's just not working. last night I even factory reset the tablet but still says "server not avalible" when trying to get updated. 

ManMan
Visitor

Tried on WIN7/8.1/10 on different internet connection

Still "Server not accessible", actually it happened since last 251 update.

My Z4 was updated by PCC to 251 on AUG28, after that day... never get success to connect and check firmware udpate.

profile.country.GB.title
Uliwooly
Expert

@JaS0nShang

Perhaps the servers are temporary down, you could contact your Local support regarding this.

JonC1
Contributor

Just to prove the point, its happening to me too; my Z2 Wifi seems ok:

Z2 Comp.jpg

Yet my Z4 ...

Z4 Comp.jpg

ManMan
Visitor

Same as mine, just Z4 problem?

This is not temporay server down problem, I think

Tags (1)
ManMan
Visitor

Just received OTA notice, no longer need PCC...!!!

JonC1
Contributor


@ManMan wrote:

Just received OTA notice, no longer need PCC...!!!


Cool.  Pity I'm in the UK - although the Sony UK site states 260 is available - Xperifrm shows that only a few countries like the UK haven't got it yet.  Probably UK will get it last.  

Still doesn't explain why PCC isn't playing ball with the Z4 tablet.

ManMan
Visitor

After updated to 260, it can be access the update server now thru PCC on desktop.

So I can say the 251 firmware screwed up everything not just touch screen problem.

Sony, pls well test the firmware before release, or respone faster if someone report the problem.

251 on AUG28

260 on NOV18