Navigation keys does not work

[Jacques1]

The following navigation keys does not work.

- Task navigation key

- Home navigation key

- Back navigation key

The rest of the keyboard work

[Sam]

Can you please test this for me, check in the Apps section of settings for an application called Smart Key and uninstall it then tell me if the problem continues?

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[Jacques1]

Hi Sam

I have tried to reload the software to see if would solve the problem. The phone started up with the setup guide to do the basic configuration settings but the problem is that I can not select any settings because the "Done" key at the bottom of the screen does not work. 

Is there a way to bypass the setup guide?

[Sam]

Hi AdventureGuy and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Unfortunatley not, however given that you still have a part of the touch screen still not working I would have to advise you to contact your local  Xperia Care team for assistance in arranging an assessment of your device.

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