gps not working

[rulovic]

Hello all,
I have a z3 compact with android 5.0.2. The problem is that my gps is not working, when i use only the gps is completely unable to find my position. I have downloaded the app gps test and checked the sony diagnosis and none of them is able to find my location so i assume the problem is in my gps module.
Can anybody help me please?
Thanks in advance

[SophiaW]

Hi rulovic, welcome to the community!

Which GPS app are you using? If it is Google Maps, try clearing the data for the following apps: Google Play Services, Google Services Framework, Maps, LocationServices. Then restart the phone & test out your gps to see whether it is working or not now. 

[rulovic]

Hello, 

I have the problem with all the apps using the gps. So far I have tried:

Google maps -> it does not work

Sygic --> It does not work

GPS test -> I have something in "In view" section but 0 in "In use" section

I have tried also the Xperia Diagnostics. When I luanch the GPS test it hangs on "Initializing GPS stage"

I have done also what previous post suggested but no success.

What can I do?

Thanks and Regards 

[Hampus]

I suggest that you take a look at the following FAQ-topic to see if you can find any tips:
/t5/FAQ/GPS/m-p/351902

Keep us updated!

[rulovic]

I will check the PC companion, because I have checked the FAQ already

But before that I would like to be sure about something:

The Xperia Z3 compact, is possible to use the GPS and to be able to fix my position without using mobile networks, right? Using only the satellites

Thanks and regards

[Hampus]

Yes it's possible to use the GPS without data connection, but note that this can take a longer time.

[GKSZ]

Hi 

Actually since the upgrade to the sofware none of my tracking apps work; yes i tried everything you suggested and yet the tracking looses signal. Runtastic doesn't track; Strava doesn't track; endomondo doesn't track; google looses signal. I have high accuracy enabled as a location method and yet it goes from fair signal to no GPS signal at all in plain view of the sky. I had no issues with the gps tracking before the upgrade but since it is absolutely terrible. Yes i have other phones with GPS abilit and they work perfectly. Any thoughts on a fix? It is very frustrating.

[Hampus]

Hi GKSZ,

Did you also take a look in the FAQ topic that I mentioned in my previous post? One other thing that you could try if this behaviour appeared after a software update, is to reinstall the software via PC Companion.

[rulovic]

Finally I took the phone to the support service. Lets say what they say

Cheers

[Hampus]

Keep us updated rulovic.