Cracked screen

[Hendry1402]

Dropped my phone and have cracked the screen and touch screen doesn't work any hel.

[Zann_H]

There's no such thing as a "self cracking" scrren. All these are reports from phone owners who accidently sat on the phone which iare in their back pockets, and they refuse to admit it. The same goes with the issue of the glass protuding out because the water proofing rubber expand due to heat from hair dryer / heat gun when they try to dry the water indicater.

Because if there is, the consumer protection body of every countries would have taken legal action.

[john999fox]

It whent hot and it did not cool down it just got hotter while i was playing the games on it then this happened were the back glass cracked  so then i stoped playing the games on it  now it comes up with readying error when iam not use in it 

[hedrox87]

Interesting I'm playing a lot with my Z2 (LTE 6503 black), for many hours, nothing is happening, it gets warm, it's true, but not that warm to make the panel break, all of the photos look like just an accident drop to the ground or sitting on the phone... also never heard about cracked back from my colegues that use Z1 (all phones without cases, just screen protectors both sides. You cracked the phone, without insurance, now you wanna new one telling it's sony's fault, prove me wrong.

[woshy]

Hey everyone. I picked my lovely z2 from cartoons warehouse last Friday. For the first 3 days it was a brilliant phone then about to days ago it kept getting hot,not really hot but more than enough for me to take note. Yesterday (6 days after collecting it!!!!) I sat down for a haircut the phone in perfect working order. 15 minutes later I get up pay for my haircut get my phone out of my Front pocket and the back glass case was cracked! I know for sure I havnt dropped it or knocked not even put it in my pocket with other things I've got ocd when it comes to a new phone. I then poped it into carphone warehouse for them to look at it to see if it comes under sonys design defect warrenty. The manager agreed with me and said to him there is no evidence of accidental damage such as dropping it. Apart from the back there is no damage anywhere on the phone it's like new! My thinking is over the last few days when it was getting warm then cooling down its DE-LAMINATED the adhesive on the back then when its been in my pocket the pressure was enough to crack it which should not happen! A mobile phone is designed to be mobile....ie putting it in your pocket when your out if it can't eleven do this Sony should be ashamed. If carphone warehouse decline warranty I'm going to send it directly to Sony see where that gets me.....I'll take this As far as I can because I know this is no fault of mine. What do you guys think will happen has anyone else had this issue? Cheers guys

[woshy]

The first assistance also said it's impact damage. I was quick to point out that impact damage would force the glass in!!! It's slightly raised with spider like lines.coming.off the centre raised point.

[Uliwooly]

I'm sorry to hear that but you have to contact Sony directly

http://www.sonymobile.com/global-en/support/contact-us/

[woshy]

That's my next thing to do it carphone warehouse don't admit there is a design fault. I'm just hoping that if it comes to it Sony will take responsibility for this poor design....

[woshy]

warehouse last Friday. For the first 3 days it was a brilliant phone then about to days ago it kept getting hot,not really hot but more than enough for me to take note. Yesterday (6 days after collecting it!!!!) I sat down for a haircut the phone in perfect working order. 15 minutes later I get up pay for my haircut get my phone out of my Front pocket and the back glass case was cracked! I know for sure I havnt dropped it or knocked not even put it in my pocket with other things I've got ocd when it comes to a new phone. I then poped it into carphone warehouse for them to look at it to see if it comes under sonys design defect warrenty. The manager agreed with me and said to him there is no evidence of accidental damage such as dropping it. Apart from the back there is no damage anywhere on the phone it's like new! My thinking is over the last few days when it was getting warm then cooling down its DE-LAMINATED the adhesive on the back then when its been in my pocket the pressure was enough to crack it which should not happen! A mobile phone is designed to be mobile....ie putting it in your pocket when your out if it can't eleven do this Sony should be ashamed. If carphone warehouse decline warranty I'm going to send it directly to Sony see where that gets me.....I'll take this As far as I can because I know this is no fault of mine. What do you guys think will happen has anyone else had this issue? Cheers guys

[woshy]

Hedrox87 this problem does happen belive it or not. Shocking I know. It very hard to prove for obvious reasons, but it can be done. Sony have to proof abuse of the handset to deny repair under fault of design. Which it quite clearly is for some unlucky ones. At theend of the day every phone should be able to be placed in ones pocket without magicaly cracking it's self it's a joke!!!

[Tomo1971]

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@hedrox87 wrote:

Interesting I'm playing a lot with my Z2 (LTE 6503 black), for many hours, nothing is happening, it gets warm, it's true, but not that warm to make the panel break, all of the photos look like just an accident drop to the ground or sitting on the phone... also never heard about cracked back from my colegues that use Z1 (all phones without cases, just screen protectors both sides. You cracked the phone, without insurance, now you wanna new one telling it's sony's fault, prove me wrong.

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I really do hope you dont have the same issue...... karma is a killer......