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Cracked screen

Hendry1402
Visitor

Cracked screen

Dropped my phone and have cracked the screen and touch screen doesn't work any hel.
261 REPLIES 261
SalemDe
Visitor

"recommend" doesn't mean it has to be working under that temperature. the build quality of any device has some criteria when built and manufactured so they should work and holding up fine on the worst situation. and I'm sure that recommend statement is due to the sensor protection only.

@Cartagenaphoto

it doesn't have to be that way.. the customer service is nice here, if Sony officially confirm the issue they will replace any faulty unit happily.

george76uk
Visitor

I'm on my second Z2 now and back glass has broken again will not be getting another one not dropped not sat on it only signed up 11 days ago and going back to shop again tomorrow feel there is a serious design flaw with this phone!!!
DeanT
Visitor

Hi All,

A warning to Z2 owners...

After two weeks of happy use I managed to crack the screen. The front glass is exposed to risk of impact at each end where sony has lowered the bezel to allow the foward facing speakers.

Kicking myself I hadnt got a case for it yet...my suggestion is to buy one immediately and make sure it protects the top and bottom edges!!

Cheers
DeanT
Visitor

Few pics showing where my screen failed because of the bezel being set back... Slightly_frowning_Face

20140520_202440.jpg

20140520_202418.jpg

JP1
Visitor

Exctly same thing for me at the exact same place. Have you been able to get a warranty repair?

stephenwilkinso
Visitor

hi have just had my z2 screen crack on me and min was in the car

i dont no what to do now

stephenwilkinso
Visitor

yes my front screen has cracked the same way i got mine from 3 but i have had 3 z1 phones from them that all bent

do not send it back to sony as it will cost alot

this is what i have dun right to who you got the phone from

when you got it and in my poinion the phone is not of satisfactory quality under the provisions of the sale of goods act 1979 furthermor i am also of the poinion that the phone was not of merchandisable quality when sold to me because of the propensity for the screen to crack under normal use

i am willing to accept a further replacement

if not i now require you to take back the phone and provide me with a full refund of the original purchase price plus all costs incurred and the cancellation of the finance agreement which you arranged on my behalf

if within 14 daya of receipt of this letter you have failed to comply with my wishes i will proceed to the small claims court to resolve this matter

after i sent this to 3 with in 2 days thay phoned me and sent me out a new phone

one thing if you have a gmail acout most of what is on your phone can be stord on it

dont take no **bleep** from them

or if you dont wont to do all that go on you tube and it will tell you how to take the back glass out it looks verry ezey to do

NielsvdBergh
Visitor

Hi,

Bought my Xperia Z2 one week ago and this morning I discoverd a clean crack on the back of the phone. From the left to th right side. 

I didn't let the phone drop or anything, I know this for sure. I was very cautious with this phone as I knew it had a glass front and back. (Just stepped over from the Galaxy S series... thought that would be a smart move...)

It seems more people have this problem, can we do something about it? Is sony responding in this forum?

My crack almost looks exactly as the crack on the photo Mick-Y uploaded

Hampus
Champion


@Hendry1402 wrote:
Dropped my phone and have cracked the screen and touch screen doesn't work any hel.


Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I'm sorry to hear that. If the screen is broken you should contact nearest service center so a technician can examine and fix your unit. You can contact your local support team for further information about nearest service center and/or how to proceed with this in the best possible way:

http://www.sonymobile.com/global-en/support/contact-us/contact-info/

MrNutt
Visitor

Yes the Xperia Z2 does have a cracking glass problem.

Spontaneously cracked screen

I've had iphones for the past few years (3, 3s, 4, 4s & 5) and I've never had a single one break, that said I was due to upgrade my phone and so I had a look, I fancied something different, I researched all the available phones on the market and the Z2 struck me as offering the best of the lot, was particularly taken by the 128GB microSDXC and the ample onboard RAM, **bleep** all the spec's are first rate, on paper its a fantastic piece of kit.

My first day: was spent trying to get my head around how to get all my contacts over easily, turned out to be very simple, emailed myself all my contacts from my Macbookpro and imported them to the Z2 in seconds. Then I began to customise the themes and such, which was all good fun. Went about changing all my passwords on all my emails & social networks, signed up for all sorts of services and trials. Even used it whilst in the bath (not submerged, just with wet hands), I was very impressed and sure that I'd made the right purchase.

My second day: I'd gotten to grips with the phone, installed plenty of apps, bought a few albums (that I already own in various formats!), was delighted to discover that the Z2's airplay functionality works better with my McIntosh McAire than my iPhone did!

Was a little underwhelmed by the seemingly limited volume from the supplied Noise Cancelling headphones, was thinking about buying the dock, a nice case (with the 20% off) and forking out for a 128gb card, then I went to bed.

My third day: Woke up, unplugged the phone from the charger, which was sat on my bedside table. Tried to tap the screen to turn it on, nothing, odd I thought, pressed the power button, it woke up but was glitchy, couldn't get it to unlock with a swipe though, then it started glitching, opening and closing random things, then I noticed a single diagonal crack running right acorss the screen.

Now I know that this phone has never been anywhere near the floor, dropped, sat on or manhandled in any way. It is however now completly unusable.

Thankfully I spoke to O2 (I'm a platinum customer) and they have agreed to dispatch a replacement unit on Tuesday (its a bank holiday here tomorrow) meaning that it will be arriving on Wednesday.

Having also spoken to a Dutch friend of mine who said that Sony's name is tarnished by this, a widely known fault.

Now I'm beginning to seriously doubt my Xperia Z2 selection, If this is a KNOWN ISSUE then perhaps the phone should come supplied with a protective case or they should be withdrawn.

My contract is 24 months, this phone has lasted less than 2 days, why the **bleep** should I have to pay for extra insurance to cover the fact that this phone may spontaniously crack rendering it unusable?

I really like the phone, I've had a lot of Sony products, CMD-Z5, CMD-Z7, TV's, Viao's, etc etc etc

I'd like some assurances from Sony that this is not a fault that I'll have to cover the future costs of, I also live NO WHERE NEAR a Sony shop/service center!!

Thank you.