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Test your phone in >>> safe mode
and Bluetooth's limit its 10m as long as there isn't anything in between devices.
If the device has bluetooth class 1 then it can go up to 100m, if it's class 2 which is the most common then it's 10m and class 3 1m.
Which device has class 1?
which unit gave you that message? and could you unpair it and pair it once more > take a screenshot and post it here?