Can't power on my device

[Needhelp2]

My device won't turn on , I can charge it but it won't open !!

It has been 17 hours since I used my phone .

I'm dying help.

[Jonas]

Hi @Needhelp2, sorry to hear about this.

Do you know which phone model you have? In most of our models, you can press and hold the power button and volume up at the same time for around 10 seconds and the device will force a restart.

Let me know if that helps!

[Needhelp2]

I have Xperia Xa Ultra I tried doing that many times But still it won't open properly.

[Needhelp2]

See it won't open It keeps on showing me this

[Jonas · Accepted solution]

Hi again @Needhelp2,

Remove the SIM and/or SD cards from the device and start it up again. If it still gets stuck in a bootloop, perform a software repair using Xperia Companion, but keep in mind that all data stored on the internal storage will be deleted when performing the repair.

Keep me posted!

[Omar_rdz9]

Happened the same to me did you fix it?

[Needhelp2]

Right now I'm trying Xperia companion , but still no result Hope It Works 

[Needhelp2]

I'm trying....

[Needhelp2]

It worked Awesome. 

Thanks A lot

FINALLY I can use my phone 

[Jonas]

Hi again @Needhelp2!

That is awesome news and makes me really happy!

@Omar_rdz9, does your device not turn on, or does it start up but is stuck on the boot screen? If it is stuck, try performing the software repair that I suggested earlier in this thread.

If the device does not start up, press and hold the volume up and power button for 10 seconds or 120 seconds in case the 10 seconds restart does not help.

Keep me posted!