Unable to reset Xperia X Compact

[roxwindy]

Hi there,

I updated the phone to Android 10 and I was not able to unlock my phone anymore.

I tried to use Xperia Companion to reset the phone to factory settings but it says that the device is locked and unlock is required to repair the phone.

What should I do? I do not mind losing all the data in the phone.

[Strampke]

Hi @roxwindy 

Try this:

• switch off your device
• start Xperia Companion
• tick the option in the lower left corner of the screen that your phone cannot be recognised or is a smartwatch
• good luck repairing!

[pseudonym]

Android 10?  There is no upgrade to Android 10, or even 9.  The Xperia X Compact began at Android 6, was upgraded to Android 7, and then 8, where it remains. Perhaps you meant Android 8?