Hello,

Not sure if someone here can help me. I've just got off the phone with Sony for the 4th time. My headphones have developed the dreaded battery damage issue from the firmware update, one side drains to 0% within an hour from 100%. I've spoken to support and escalated to a manager both of which have told me that it's essentially my problem and that they will not/fix replace for free despite being cause by their own update (headphones worked well prior to this). They want me to send in for repair at my own cost with know idea of how much this will be. I've escalated this to a complaint and just got off the phone with the person handling my complaint who it turns out is the same person I made the complaint about. Is anyone able to help me to resolve the issue with the faulty product or at the very least help me to escalate my complaint to someone else who can handle it objectively.

Thanks