This week I received my brand new Virgin 30mg Virgin Hub and it works great...oh dear I have lost my internet connection - not so great especially as Im paying lovefilm for  movies I cannot access.  I call Virgin - put through 3 departments , none of which can help !   Ive followed the steps on the sony site.  It gives me a code to put into my hub   What use is that I cannot do that.   Likewise the hub gives me a code to put into my TV  - no luck there either.  Im confused .com...... totally .....can anyone helpI