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alexph
Explorer

Sony Support is rubbish

Just be aware that if you are buying a Sony product and expect some form of support from them, then don't hold you breath.

 

Having given them details information on an issue I am having with their software and an HX50, I have simply received a one liner firstly telling me to download software that I had already told them i had downloaded, and then a further one liner saying that their software only supports Apple computers with Intel processors, which of course I knew already and which is good since my computers are Apple with Intel processors.

 

No attempt was made to actually resolve the problem - and I got the distinct impression that provided their support staff sent a response then that was OK and presumably allows them to meet their targets.

 

I will happily retract my words if someone bothers to contact me, or if someone resolves the problem, but I am not expecting this anytime soon.

 

Alex

 

Alex Hammerstein

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