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Sony WH 1000xm3

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IwoAdam00
New

Sony WH 1000xm3

Hello I bought Sony WH 1000xm3 about 3 months ago. They keep disconnecting by themselves when I connect them them to my phone. They could turn off themselves 3-4 times a day and won’t be able to connect for a few hours. Would appreciate an reply ASAP. Thank you,

Iwo.

7 REPLIES 7
profile.country.DE.title
Peter_S.
Genius

Hi,

 

Are you running the latest firmware on you headphones?

https://www.sony.co.uk/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm3/downl...

 

Cheers

Peter

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IwoAdam00
New

Hi, How do I update the headphones on IOS?
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RottenFoxBreath
Enthusiast

Download and install Sony Headphones Connect from the iOS store.

Then follow the prompts

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IwoAdam00
New

I did the software update, and now they don’t want to turn on completely,
any suggestions what could be wrong?
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Joe_Dohn
Specialist

Have you tried resetting them?

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IwoAdam00
New

Yes the buttons don’t respond at all.
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Joe_Dohn
Specialist

There's also the initialization or "factory reset" here but if you've already tried that as well, you should contact the Sony engineers for an inspection: +44(0)1656 867347