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Sony WH-1000XM3 - v4.1.1 firmware failure?

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GapsOfTheGod
Member

Sony WH-1000XM3 - v4.1.1 firmware failure?

Having updated my 1000xm3's over the wekeend, there seems to be an introduction of hiss and a background noise of what sounds like distant traffic (even though I can hear nothing at all without the headphones on) when using Active Noise Cancellation, which was previously stellar. The potency of the noise cancelling is noticeably weaker since updating (I'd estimate around 40% less). Familiar auditory environments which were previously rendered almost entirely silent are now notedly audible. I've checked that the noise cancelling slider is left-most, and indeed it is.

 

I'm also disappointed to find I can't ask Alexa to play music from Spotify, and I press the button and just say "Play Metallica", it responds with "Shuffling music by Metallica on Amazon Music", yet nothing plays at all.

 

This update is very much a downgrade as it stands.

422 REPLIES 422
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Win_88
Specialist

If they advised with inspection, it means the behaviour isn't within the intended design. I wish you the best in getting them repaired.

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mloki67
New

I have wh-1000 xm3 since 3 years now 

noise cancelling have completly disepear i dont know if there's a way ti fixe issue.. im so desperate..

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RobertGourlay
Explorer

Hi I've had mine for about 2 years now, noise cancelling is terrible but Sony won't fix the issue 

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