Sony MDR 1000X Bracket broken

[Generalx3]

Hello!

I recently purchased a pair of these great headphones and although I have been thoroughly impressed, I have to write about some disappointment I have experienced. I have had these headphones for about 3 months and a week about the bracket on the hinge of the headphones started to break.

Unphased, I still continued to wear them until today where they broke off completely.

Now I have seen many issues online where there is a design flaw in the headphones where too much pressure can cause the bracket to break so I am extremely unimpressed. 

My question is what can we do about this. Prior to purchasing them I read that they are virtually indestructible and honestly an issue like this isn't something I'd expect from a £300+ pair of headphones. It's just so sad because the sound quality of them are second to none.

Thank you.

[St3alth]

Nope, it's actually gotten worse now and there's a piece of plastic that juts a little into my head which causes me some discomfort after about 10 mins.  Going to contact customer support now.

[geoff_l]

Me too, however - given it's been over a year, I'm going to have to pay for repairs.  Anyone know how much it costs to fix both brackets? Annoyingly darn things broke while in the case.

Geoff

[Buddyhellfire]

Mine are the exact same, I’ve been waiting on my sister in law who works for Sony to sort me but it’s taking way to long

who do I contact? 

[cmsue650617]

Hello Quinnicus

I`m from Taiwan. I have the same problem,but the company sony in Taiwan don`t want fix my MDR-1000X for free. I have pay US 80 to fix the problem.

I need your help ,do you have any offical paper from Sony   about  this

This is for everyone:

Sony has investigatred this matter and although these products do meet all quality standards, they will offer a free repair for the few customers who have experienced this head-band damage.

Thank you !

[DMKISONY]

Sorry, but how to contact Sony about it? Got the same problem all of a sudden, although headphones were kept ideally. Do I understand it right, that they will be repaired only for a few customers, not all of them? According to the internet, this is the plague of MDR 1000X, it's not "rare issue".

[fohr9480]

Hello,

I just had the same problem. I purchased them in late November and they just broke, so I haven't even had them for six months. They were just around my neck and I hardly touched them and it just snapped. 

Would I be able to get mine repaired as well? I really liked them until this happened but I think for headphones I spent a couple hundred dollars on this is really disappointing.

I have a receipt, but purchased them (new) from Amazon. Would appreciate some help. 

[DMKISONY]

Ok, I contacted Sony. Despite their comments in Amazon and here about "free of charge repair", this is simply not true. They refuse to provide free repair.

I think it's time for a class action against Sony - seems that all MDR 1000X end up with these problem. At this moment 12% of reviews in Amazon.co.uk are negative with exactly this problem, and this means there is a real problem with this product, it's far from being "accident".

Here is their official reply:

"We cannot cover the repair. We will raise an estimate cost of repair."

[St3alth]

Yeah, this seems to be my experience with them. They told me to go to my
local Sony repair centre, which I did. They said that they will need 35
pounds just to look at it!

I'm furious, to waste so much money on a design flaw which caused the
bracket to break in a matter of months. Going to now have to purchase the
Bose wireless headphones (another £300) I'll just to stay clear of Sony
headphones and tell everyone I know to follow suit lest they make the same
expensive mistake I did. £300 is NOT an impulse buy...

[BrunoNeri]

Hi there, i have the same issue. How can i get this solved?

[DMKISONY]

They consider this damage to be "physical or cosmetic" and this means - no free repairs for you even on warranty. The fact that it happened because of faulty materials and over 20% of headphones of this model are already broken - just annoying details.

The e-mail to send your inquiry is customersupport.en@eu.sony.com

Good luck, though it won't be enough. What they need is class action.