Cannot register new headphones

[ItsMikeE]

Bought the new WH-1000XM3

Went to register - start typing in the product name and it appears as an option - I click on it to select it and it appears in the product box

Fill in the rest of the details and when I click to register it tells me my product is invalid

[Gijsphdb]

Same here. Contacted Sony but no result yet.

Very strange.

[OSvedman]

Me too.

[psingh02]

I bought new WH-1000XM3 online and it was delivered today.

I am trying to register the product after creating the account and it shows that the product is invalid.

[jumpsuit]

Hi to all

Its  probably just  a glitch, I will pass it on

to the powers-that-be to check.

If I hear anything I will post back here.

[ItsMikeE]

Still the same problem

[hjs8hshi23]

Hello,

Same problem here while trying to register my new WH-1000XM3, I thought it was just me entering a wrong serial number or something but it seems others have the same issue (possibly headphones are too new and they're not in their database or something).

Just to be 100% sure, how do I find the serial number on these? I couldn't find it on the headphones itself.

Do I just enter the "S01-#######-E" thing at the bottom right of the box near the barcodes?

Thanks for the support and sorry for the probably silly question.

[Gijsphdb]

Same problem.

[ItsMikeE · Accepted solution]

Just registered mine
Presumably they had not added the details to the database until now

[hjs8hshi23]

Is it fixed? I can't try right now but would be good if it's sorted