Vaio SVE171E13M

[Jeanw1]

The optical drive on my Vaio SVE171E13M is not playing discs. Any suggestions please?

[Pascale_F]

Hi Jean,

Welcome to the Community. You'll need to contact Sony Support about this.

Thanks,

Pascale

[Marino.Manolo]

Try clean the Optical Lens with a soft small brusch... Or with a Cleaning Disk (without liquid)...

[Jeanw1]

Thank you Marino,

I have tried this and the disc still doesn't play. I appreciate you advice, thanks again.

[Jeanw1]

Hi Pascale,

Thank you for your advice, I have tried this and so far have not found a solution. I much appreciate your help.

I have since ordered a USB optical drive, which also does not play discs. This I find very strange as when I look in device manager at properties on both, it shows that they are working properly? Maybe it is something on my laptop that needs changing?

Thanks again.

[Jeanw1]

Also, I am using Avast security, maybe there is something in the settings that is denying access? Just a thought.