screen goes black, blue, different colors

[Ryu]

I bought a FS-315B from SonyStyle 8 months ago. As if this unsolved problem was not enough (sony birmingham service picked up my computer 2 times for it but didn't fix it), my new VAIO has another annoying issue. I wonder if anyone has experienced the same.

Sometimes its LCD suddenly goes blank, all blue, all red, etc. different colors each time.. My programs keep running in the background, e.g. I can still hear the music.

Only way by which I can get the screen back is hibernating the computer by pressing the power button.

I told this issue to Vaio-Link and they picked up my computer and sent it back in the same condition. So I sent it again.

Anyone has any idea about this issue?

And, does anybody know in which cases and how can I demand a replacement? I am not familiar with the UK law or consumer rights. It's a new computer, only 8 months old, but I sent it for repair too many times already... The worst thing is they don't fix it. I only lose time and my patience.

Thanks for replies.

[bogong]

hi
my laptop fs 415b has same problem as yours.
i call the service center this morning, the guy let me test the software problem, to reinstall the whole program. but i know its useless, we are not fool, commonsense its hardware problem.
i would call them again to repair it.
btw this problem started to occur just 4th month after purchasing.

[Stomney0]

You should be entitled to a laptop of the same value if you are insured. Don't buy the same laptop again!

If you are not insured i suggest you threaten them with legal action.

If this dosent work, get legal advice.

Note: You are better buying SONY laptops from a retailer like COMET or PCWORLD where you can get continuous insuarance for 3 years (added price) but the will replace your laptop or fix it, and if its not fixed by the third try the are required, by the agreement to give you a new laptop of any choice, ACER, SONY, NEC, etc to the value of what you paid for your current laptop.

Hope this helps.

Hope this helps.

[William]

If you bang on the table loud enough and for long enough you may be "lucky" and get a refurbished one.:smileysad:

[Stomney0]

THE SERVICE AT SONY IS TERRABLE!

You can get an ACER for half the price of a SONY! With the same SPEC!

It took 2 months to repair an LCD screen because SONY and COMET has LOST MY LAPTOP!!

They just don't talk to each other.

PLUS! If you don't get a RECOVERY CD/DVD SET with your laptop WHICH ALL THE LAPTOPS ARE SUPPOSED TO HAVE

YOU ARE CHARGED AROUND £80

[William]

I must admit that Acer do seem good. My girlfriend's son spilst some beer on his keyboard with the ineviteable consequence, during the guarantee period.

They sent him a replacement keyboard FOC and let him fit it himself.

Sony wouldn't ever do that.

[Stomney0]

I like the ACER FERRARI (RED/BLACK)

its has good spec.

Its also very attrictive to look at, it also came out a while ago!!

If you do manage to swindle a refund, buy an ACER (quite good) or [TOSHIBA which are (less attractive)]

[Ryu]

hi
my laptop fs 415b has same problem as  yours.
i call the service center this morning, the guy let me test the software problem, to reinstall the whole program. but i know its useless, we are not fool,  commonsense its hardware problem.
i would call them again to repair it.
btw this problem started to occur just 4th month after purchasing.

hi bogong thanks for your reply
mine started after a few months after the purchase too
please let me know the developments of your case

[saeed83]

am using BX194 VP .... before buying Vaio I was bit confused in bw Compaq n Sony brand ... finally I bought Vaio and since Feb 2006 this is the second time am sending this machine back to company having same problems like yours ... first time when i send it ... they came up with no excuse and said they were unable to find any problem ...

i am working on my final year project and suddenly screen goes dark and the only possible way to get it back to normal position is to off it manually and start it again.

can anymore guide me ... wht shall i do now ... coz this machine really pissed me off i dont wanna use this machine again and waste my time. Do they offer any replacement or refurbished laptop other than this series or same or low specification ... I dont want any finger print sensor or webcam with it ... but it should be reliable, speed matters and other specification should be equalient.

[Ryu]

So I am not the only one having this problem.

Like "unrepearable" LCD buzzing voice caused by non-maximum brightness in Vaio FS series, this seems like another "manufacturer's error". How nice for us...

I am waiting for the current (I guess forth) repair process to be finished. After that, if I'll encouter the same issue again, I'll reject the computer and demand a full refund and perhaps a compensation for the time I have lost due to the useless repairs.

I checked the terms and conditions of my sales agreement. If you buy your vaio online, you have the statutory consumer rights of where you placed your order. My advice is, learn them if you don't know and claim your rights, politely but firmly.