s/n does not work and computer will not start properly

[oliver0123]

Firstly my serial number on the computer does not work on the sony store i have tried the sony care one and one on computer. As well when i try to start up my computer about 10 times of the 20 times i have started it up it has appeared with windows 7 start up recovery.

Thanks, Oliver

[Blencogo]

Hi Oliver and welcome.

What model Vaio do you have?

Is it still within Warranty?

Have you tried entering your Serial Number here?  Just click on 'Vaio and Computing' and it will ask for your Serial Number: -

http://www.sony.co.uk/support/en/contacts

It will then offer your options to contact Vaio Support.

[oliver0123]

Thanks for help

1) SVE1511C5E

2) i presume so as only bought it 3/9/12

3) yes but still dosen't work

[oliver0123]

by the way is sent of for support a week ago and no reply also the time keeps switching to 1 hour behind time it should be

[Blencogo]

Hi Oliver,

Rich912 has reminded me that CTO models - ones that are configured yourself online - may have a special Serial Number that is not recognised.

Did you buy your model online and choose the features you wanted?

[oliver0123]

Yes I bought it from the Sony store online and added features to it

[oliver0123]

so how do i find the proper serial number

[Blencogo]

Hi Oliver.

Sorry I did not answer your last post.

I have emailed Sony to ask how to get round your problem but they do not work at weekends!

Hopefully I will get an answer tomorrow and I will post any information here.

:smileyblush:

[oliver0123]

just had a look now on error report and this looks like the error which is causing it

Repair action=Bugcheck a.Parameters = 0x0, 0x2, 0x0, 0xfffff80002edd174

Result failed: 0x490

[Blencogo]

Hi Oliver.

Have you had a look here: -

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/partition-repair-startup-repair-fa...

The bit ‘Method 2: Rebuild BCD using the Bootrec.exe tool.’ looks interesting!

Thanks to Rich912 for the link.