My laptop gets warm, like most laptops would, then it gets red hot and then it cuts out. I place a big fan next to it, it increases the time it takes before it dies. Any idiot can plainly see this is an overheating problem. Ring technical support and I get told that its the games I play thats causing the problem, and if I reset my laptop to factory settings it should work fine... it still doesnt. Yet still the technical support dont admit its the machine overheating due to bad circulation. Which is design flaw, as the fan is on the bottom and there are no extendable feet!!! But still the technical support (which as a collective have the IQ of that of your average garden pea) refuse to admit that overheating is the problem. They still claim its my fault for playing games. So.. I am sold a laptop from Sony-Style, being told on the phone "its good for games" and now technical support tells me I shouldnt play games on it?? The trading standards law states that a product must be fit for the purpose it was designed, am I being told now that my "games laptop" cannot be used for games. Therefore I ask for a refund, but get the reply "we cant refund or replace the unit only repair it... how the bl**dy hell do you repair a design flaw, or as they claim its software causing it so how can they repair it? And now I've spent enough money on phone calls to at least buy serveral small cars.
Last october my laptop had the problem that if left on for extended periods of time it would cut out and not turn back on. It went to be "repaired" i get it back being told "there is nothing wrong with it" ... the problem happened again, it went away for 5 weeks and still I get told there is nothing wrong. Then I (yes I not the engineers not any expert but me the lowly customer) has the idea that it may be when my laptop tries to go into standby mode or turn its hard disks off to save battery. I disabled both these modes and havnt had that problem since. But yet again law states that my laptop must be fit for the purpose it was designed, so If i want to put it on standby and I've paid for that, why cant I? And the law also states that I should have a replacement repair or refund within 10 days of the fault, which for this first fault, I have not had still to this day.
So now I cannot use my laptop unless I carry a desktop fan around with me... this wasnt mentioned when I bought the machine, I wasnt told "oh by the way in a years time you'll have to attach a huge fan to the back"
Im not psycic but I can see what's going to happen here, its going to be "repaired" and when it goes wrong again its going to be out of warrentry and Im going to end up paying, which is ridiculus. I had the same problem with a Sony laptop previous (the NV105) which in the end John Lewis gave me a refund because they agreed it was ridiculus after the 5th time it broke.
This is the last time I shall buy sony as I have lost my faith. And if nessicarry I will take this to court as I am fuly aware of the Trading Standards Laws.
I also have had various problems with my MP3's player battery life and I finally got a refund and bought another that also had a few problems but has now been solved (thank god) but I'll let you guess what company they were provided by ... it rhymes with pony.
