Keyboard wearing out on 2 months old S2XP

[Fuzzillogic]

After two months since I bought a S2XP, I've noticed some wear and tear on some keys. Especially the space bar already has a shiny spot where I usually press it with my thumb. The texture of the keys normally is quite dull, but on this spot it looks like it is polished.

While it's not a big problem, and my ¿20 desktop keyboard has the same issue, I am disappointed that a ¿2200 laptop starts to look "used" after just 2 months with only some occasional use.

Should I considder this normal wear and tear, do others also noticed this, or is this something that shouldn't happen?

[robpaxton]

Sony will take the attitude that the wear on the keyboard is purely due to fair wear and tear. They will say that it doesn't effectively affect the usability of the device and that there is therefore not a problem.

It is a shame because one of the main selling points of the Vaio range is the style, quality, and design of the computer and this sort of wear directly affects the end consumers overall perception of the machine.

It must reduce possible repeat computer sales . . . . .

[seb21__]

I agree.......
........it's a shame.

(I have bought a SonyVAIO and not a DELL because of the quality and not the quantity)

[kee-lo_]

Rob's right, a lot of people buy VAIO for style, whereas I buy it for the full profuct.

I do feel that the style is impared by this though.

Seb: I only meant the rule for warranties.

[mackjohn]

In the UK the 'sale of goods act' should give the consumer protection, not sure if it would apply in this case though. The 'act' states that whatever you buy should be "fit for the purpose it was intended for" (or words to that effect) for a minimum time of 5 years. If the keys are illegible and you don't know what the key is for, then is the keyboard "fit for purpose"?

I used the 'act' to good use back in pre 2000 when I was told my accounts software would not work after 2000, it was under 5 years old, (I had never updated/grade it) I had no need for a newer version, the company that wrote the sofware (no name) wanted to charge me £150 for latest version, I told them I would complain to trading standards etc quoting the 'sale of goods act' and next day the postman delivered to me the latest version of the accounts software :smileygrin:

(maybe a bit of topic, but worth using in the future)

[TygerTyger]

Happy Ending :smileygrin: that's great.

[kee-lo_]

Yeah I remember that 2000 nonsense, it was all a bit silly wasn't it? OK a few things stopped working, but they spread panic. My parents unplugged the PC and disconnected the modem because they were sure "bugs" were going to travel up the line and make our PC redundant in the next millenium. I had to explain to them this wasn't the case, they were so happy when the PC was working on Jan 3rd! They also made sure they went to the ATM on the 30 Dec LOL.

Well done though, good use of the act there. It's about time more people did that, it's unfair that people have to have unusable things even within the so called warranty.

[Fuzzillogic]

I got rid of the Acer TM800 because it was "an unsound product" (ondeugdelijk apparaat) since it broke down with GPU-problems 4 times in just one year. But it required a lawyer to get things finally moving. In the end, I got more money back than I paid :smileygrin: but it simply wasnt worth the hassle.

The shiny spot on the spacebar of course doesn't effect the usability of the device (and it isn't THAT bad... yet...), but it isn't going to help when I want to sell the device in a couple of years. And it looks just plain flimsy.

[kee-lo_]

That's probably why Sony do it, to stop people selling their laptops.

I agree about the hassle of getting a court case together, it's not cheap.