Sound not working/poor connectivity on streaming apps

[Ash-flood]

Hi all

I have a KD 43XE7002 ultra HD tv and over this weekend the streaming apps (Netflix, Amazon, iPlayer, YouTube etc) all have poor connectivity (generally a show will freeze after 20 seconds) as well as not playing any sound. Sky is working fine so not a general sound issue. Wi-Fi is good and is showing perfect connection to tv.

I understand that the latest software upgrade has been rolled out this month, and reading around it sounds as though these things occur when sony roll out an upgrade - anyone else having issues/assist in fixing?

[Sean_Mc]

Hi Ash,

Welcome to the Sony Community.

I would suggest a reset of your TV which should resolve these issues for you. More details on how to perform this here.

Let me know how you get on?

Best wishes,

Sean Mc

[Ash-flood]

Hi Sean

In the end, the 'turn it off and turn it back on again' method worked by unplugging it at the wall.

Thanks for your response.

[Sean_Mc]

Hi Ash,

Please to hear you've resolved the issue.

Thanks for the update.

Best wishes,

Sean Mc