No apps working on our Bravia tv

[Bravia263]

The apps are no longer working on our Bravia Tv.

[Bravia263]

Hurray.....they are back!

Thank you Esidara (explorer)

we reset factory settings!!

go to settings and then customer support, keep going until you get to reset factory settings.

no idea how or why!

good luck everybody, 

[MikeB182]

Mine still not working. Will leave for tonight now and will hopefully be ok in the morning. 

[MikeB182]

Good morning. Apps are now working on both TVs now. I did have to do a factory reset on the one I messed about with yesterday. The other I left well alone and seems to work without my need to do anything. 

[Fastship61]

Mine still not working as of tue 23 October 08:00

[Fastship61]

solution:[Settings] > [System Settings] > [Set-up] > [Network] > [Refresh Internet Content]

as of 23 oct '18

[Bravia263]

I messaged Sony through their web site, registered the tv, asked for repair. 

They have just replied with a long email of how to reset factory settings.

it works

[rjbarker]

Engineers, many thanks for the fix and thank you community for messages   Saw today's updates, went for full factory reset over lunch but only apps showing were Youtube and couple of photo-related icons and bbc red-button appeared but unable to link when presssed. A few minutes later, however, I tried apps again and got the normal, full  range of apps but needed to do basic sign-in for Amazon Prime. So all appears to be back to normal working order.

[Cazl1311]

Ours are back after refreshing internet content only. 

[Tvuser99]

Ours back thanks all ! 

[T_Page]

How do I get to Setting as my Home button now doesn't work plus the tv keeps re-booting?