KDL-40D3500 - LCD TV safety inspection

[Subhan222]

BRAVIA LCD TV safety inspection and rework programme

Is that really an issue ?

what measures SONY takes to identify and prevent it ?

I have one, named above. Not sure how to proceed and complaint about this ....

Not sure if that only relates to heating n melting ... Cause i do hear something wired when it turned on for a while like little noices of ticks... random tick....

may be its the one which going to explode... lols (a joke)

but anyway ,, can anyone please guide me and provide me with some information.

btw i read this news only a week ago

Thanks

Message was edited by: Subhan222

Message was edited by: Subhan222

Message was edited by: Subhan222

Message was edited by: Subhan222

[Thalamus. · Accepted solution]

Hi Subhan222,

welcome to Questions & Answers..:smileyhappy:

Does the information below help.?

BRAVIA LCD TV safety inspection and rework programme

Dear valued Sony customer,

We have recently become aware of a  potential issue affecting a very limited number of BRAVIA LCD TV models,  which have been available for purchase in Europe since June 2007.

The model numbers are:

• KDL-40D3400 ,  KDL-40D3500 ,  KDL-40D3550 ,  KDL-40D3660
• KDL-40V3000 ,  KDL-40W3000 ,  KDL-40X3000 ,  KDL-40X3500

The issue came to our attention through reports in Japan that a  limited number of products might contain a component affected by a  quality issue, which in a rare number of cases might over-heat and  ignite inside the television and possibly result in the melting of the  upper casing of the television

To date, there have been no reports of any damage to other property or physical injuries.

However, as part of our ongoing commitment to customer service and  satisfaction, and as a precaution, Sony is voluntarily initiating a  programme to perform a free inspection and, if necessary, a free repair  to reassure you that these products meet your expectations of our high  standards for quality and safety.

If you own one of the products mentioned above, we invite you to  contact your nearest Service Centre to arrange an inspection of your  BRAVIA TV.

Following your request, Sony's service representative will promptly  visit to check your TV, and will repair it as promptly as possible if it  has the affected component.

Please click here to contact your nearest service centre.

Please click here if you want to get in touch with Sony support.

Important: If you  own one of the products mentioned above and if you notice any  abnormality (e.g. unusual noise, unusual smell or smoking), please turn  it off immediately, unplug the power cable, stop using the TV, and  contact us. We have confirmed that this symptom does not occur when  power is switched off.

In the unlikely event that you are affected by the issues above, we  sincerely apologize for any inconvenience this may cause. Sony strives  to constantly improve the quality standards of our products to the very  highest level. Your understanding and cooperation are highly  appreciated.